Ticket Refund Information

Ticket Refund Information

Dear Audience,

Thank you for your patience and your tremendous support. Due to the changes in the restrictions in Budapest we are now able to compensate our ticket holders for those performances that have been cancelled since 12 March 2020. Please follow these instructions:

In person
From 2 June 2020 until 30 June 2020, on weekdays between 10 am - 1 pm and 2 pm - 6 pm in the ticket office of the Trafó. (1094 Budapest, Liliom utca 41.)

Through a dedicated page of jegy.hu, from 3 June until 30 June 2020.

You can choose the following options in both situations

1. Exchange of purchased tickets to vouchers, valid for any performances in the upcoming theatre season 2020/21, available online or in person, up to the voucher value limit. Many of our cancelled shows are under negotiation to set up a new date so we warmly suggest this option to everyone who is still planning to attend the program, as well as for those interested in any other program of the season. Here you can find our plan of foreign performers of the upcoming season. We will notify you by e-mail of the new dates for the cancelled performances upon request.

2. Reimbursement of purchased tickets: Our ticket sales system (Interticket Kft.) handles such a large number of cancelled events throughout the country, so the administration of these requests and the reimbursement of the tickets can take 30 or even 60 days in case of an online application. If you are able to come to the Trafó ticket office in person between 2 and 30 June, there won’t be additional waiting time.

3. Many of you have contacted us and joined the #neváltsvisszajegyet movement. We are truly grateful for all donations. Hopefully we use this amount to compensate our colleagues who have been without a job due to the COVID virus (technicians, ushers and gallery attendants). If you decide to do so, please declare your intention between 3 and 30 June 2020 through the website of the jegy.hu, or by sending an email to our address: jegypenztar@trafo.hu. Thank you!

The full list of the cancelled performances can be found here.

The validity of the Trafó season passes for 2019/20 will be extended until 31 December 2020.

If we have not answered all your questions regarding the reimbursement above, please contact us through jegypenztar@trafo.hu.

Reimbursement options for the cancelled performances are available until 30 June 2020.

Trafó team

Box Office opening hours:
  • on weeekdays: 2pm-6pm
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Trafó Gallery opening hours:
  • temporarily closed.
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